We work with you every step of the way.
At PCSB Consulting, we believe in understanding the problems and causes that businesses encounter every day, and we offer solutions that will benefit the business today and in the future. We offer 20+ years of expertise in all aspects of voice, data, wireless, and security services. We specialize in transforming premise-based phone systems and dial tone to the latest hosted solutions that provide invaluable flexibility, information, and data analytics through call detail.
We are also a dedicated AT&T Solutions provider. This allows us to offer the entire suite of AT&T products and services to fit your local and global business needs.
Our holistic approach – from strategy through execution – can help you to focus on what meets your company goals and initiatives. At PCSB, our goal is to provide complete customer satisfaction by earning and maintaining your trust every day.
Identifying the Problem
Our first commitment is to discover what the customers goals and visions are and find out what obstacles are keeping them from attaining it. This involves going beyond what they may think their issues are and ask about process to identify the real problem, its’ impact on the business, and discover if there is a technology that can solve it.
Finding the Cause
Understanding the cause of a problem or issue must involve understanding what’s behind it. At PCSB Consulting, we dig deep to find out why. We do this with detailed interview questions that may offer the customer a new perspective on problem solving.
Presenting the Solutions
At PCSB Consulting we do not provide one solution for every customer. We utilize multiple resources at our disposal to arrive at solution proposal that adds value to our customer. We arrive at a solution for a problem after deep consultations with customers that always includes the considerations of cost, benefit, and complexity. We also ask, what is the cost of not deploying this solution? This is accomplished through deep dialogue and agreement with our stake holders.
What are the Benefits?
We consider how a solution will benefit productivity, image, efficiency, revenue and expenses, safety, security, and stability. We never lose sight of the customers objectives in regard to ROI and arrive at the benefit of a solution deployment with the total understanding of its’ benefit.